Terms and Conditions

Bilateral Solutions

ABN 81 101 771 742


All transactions on this web site are processed in Australian Dollars (AUD).

Pricing Policy

All of our prices are in Australian Dollars (AUD) and include GST (Goods and Services Tax).

Shipping and Delivery Policy

Services provided are delivered online via email.

Customer Service Policy

Bilateral Solutions Pty Ltd, is registered as Tax Agent and is committed to providing quality services. We endeavour to keep our web site up to date.

As Tax Agent, we will be able to prepare a tax return in accordance with information provided by the customer (taxpayer), in respect to the Tax Agent Legislation, Regulations, the Code of Professional Conduct and the National Tax Agent Services Regime, introduced in 2010, bringing a new consumer protection mechanism.

A Code of Professional Conduct (Code) governs the ethical and professional standards of Tax Agents. www.tpb.gov.au

Bilateral Solutions reserves the right to refuse any customer’s order which does not comply with professional ethic and behaviour.

Processing steps:

The customer sends its documents to Bilateral Solutions.

Bilateral Solutions responds to the customer by sending him/her a quote with a login/password to the customer so he/she can proceed with the payment. Payment is to be made before lodgement.

Bilateral Solutions sends to the customer a draft Tax Return Declaration to be validated by the customer’s signature before Electronically lodging it to ATO on its behalf.

Tax Agent Service

A Tax Agent service is any service that relates to:

Ascertaining liabilities, obligations or entitlements of an entity that arise, or could arise, under a taxation law.

Advising an entity about liabilities, obligations or entitlements of an entity or another entity that arise, or could arise, under a taxation law, or;

Representing an entity in their dealings with the ATO, and is provided in circumstances where the entity can reasonably be expected to rely on the service for either or both of the following purposes to:

o Satisfy liabilities or obligations that arise, or could arise, under a taxation law, or

o Claim entitlements that arise, or could arise, under a taxation law.

A Tax Agent service therefore includes, but is not limited to:

Preparing or Lodging a return, notice, statement, application or other document about a taxpayer’s liabilities, obligations or entitlements under a taxation law.

Giving a taxpayer advice about a taxation law that the taxpayer can reasonably be expected to rely upon to satisfy their taxation obligations.

Dealing with the ATO on behalf of a taxpayer.

(Section 90-5 of the Tax Agent Services Act 2009)

Refund Policy

We do not provide refunds.

Security Policy

When purchasing from Bilateral Solutions, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our office via email using contact@BilateralSolutions.com

Secure Online Credit Card Payment:

This website uses the Multibase ePay Payment Gateway, which processes online payments through the Camtech online payment service.

This site forwards your transaction to the ePay payment gateway. The payment details are then forwarded by the ePay payment gateway via an encrypted link to the Camtech online payment system for processing. The Camtech payment gateway then interfaces with your nominated clearing bank to clear the transaction.

Link to the bank

The Camtech payment gateway accepts credit card details from the ePay payment gateway, converts them to the Australian Banking Standard 2805F (ISO 8583) and forwards them to the bank for processing.

The Link to the banking network is a dedicated private connection that is inaccessible bu Internet users. The payment gateway also uses enhanced security features such as digital envelopes and content keys (1024 Bit RSA/IDEA).

Approval of the Transaction

Once the transaction has been approved, an encrypted response consisting of the transaction details and bank authorisation code is sent back to the Camtech payment gateway. Secure Sockets Layer (SSL) is used to encrypt the details between your web browser and the ePay payment gateway.

The ePay gateway deciphers this message and forwards the transaction details to the web site for you to view. A receipt is also emailed to you to confirm a successful transaction.

This entire process is typically completed within 6 to 15 seconds, making it the fastest real time Internet payment processing service in Australia.


By purchasing our services you are agreeing to our terms and conditions including our No refund policies.

Please review our Terms and Conditions prior to placing your order.

Trading policies

We adhere to all relevant fair trading laws, policies and practices.

Payment Methods

For online orders, the preferred method of payment is by credit card.

Order processing

We will process the customer's order within 48 hours (excluding weekends or public holidays) of receipt of its signed Tax Return Declaration.


A receipt is automatically issued once the customer has completed its order through the site.